Shipping policy

Thank you for shopping at Design Georgia! Below are the shipping terms and conditions for your orders:

Order Processing & Production Time

  • Orders are typically processed within 2-3 business days if the product is already produced.
  • In some cases, the product needs to be produced before shipping. Please refer to the Production Time section on the product page for specific details.
  • This process is reasonable as our products are unique and made to order, following preorders and demand.

Shipping Timeframe    

  • Standard delivery time is 10-12 business days from the date of dispatch.
  • Please note that delivery times may vary due to customs clearance, local courier delays, or unforeseen circumstances.

Shipping Destinations

  • We currently ship to the USA, European Union (EU), and the United Kingdom (UK). If you need delivery to a different location, please contact us before placing your order.

Shipping Costs

  • Most prices for shipments to the USA, EU, and UK include free shipping.
  • If shipping is required to other countries, additional transportation costs may apply. These costs will be calculated based on the destination and package weight. Please contact us for further details before placing an order.

Tracking Information

  • Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Customs & Duties

  • Customers are responsible for any customs duties or taxes imposed by their country.
  • Delays due to customs clearance are beyond our control, but we will assist with any necessary documentation.

Lost or Delayed Shipments

  • If your order is delayed beyond the expected delivery time, please contact us at info@designgeorgia.org.
  • In case of a lost package, we will work with the shipping carrier to resolve the issue.

Returns & Exchanges

  • Returns are accepted within 14 days of receiving the product.
  • The item must be in its original condition and packaging.
  • Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

For further assistance, feel free to reach out to info@designgeorgia.org. We appreciate your trust and support!